Best Location Policies & Conditions:


PAYMENT:
You must have sufficient funds on your credit card to cover the remaining balance (not just the deposit) of your booking as we reserve the right to charge the full balance prior to your arrival. No payment, no reservation, no exception. It is your obligation to guarantee a payment, only then it is our obligation to guarantee your booking.

Reservations with invalid, declined or expired credit cards will be cancelled, specially virtual third party credit cards by MB-way or similar, if payment is declined the booking will be canceled without further notice - you will see the changed booking status when you login in to your Hostelworld account! Hostelworld is not obligated to refund the down payment in that case. If the beds that you blocked can not be resold and are not occupied by you on arrival date, the remaining charges for no-show will be collected at a later date.

 

If you book only 1 night, a surcharge of 1.90 EUR per Person will be added on arrival on top of the final bill. City Tax of 3.2% may be not included on your statement.

LATE CHECK IN ARRIVALS (online check in) can be arranged by getting in touch with reception, guests must book at least 1 day in advance and send a PASSPORT copy by email (just make a photo with your phone and send it to hostel@bestlocation.at ) on the day of arrival, in order to obtain late check in access code by email. The credit card on file will be charged for full amount, if charges are declined the booking will be invalid. You will receive an email before the reception closes on the day of your arrival, with instructions on how to enter. You must be able to receive emails, have power on your cellphone to retrieve the email (Wifi in front of reception available) and understand some basic english in order to follow the email instructions on how to self-check-in.

Cancellations are accepted 72 hours prior to arrival date in written form only (email)
Check in from 14:00-21:00 (break between 16:00-18:00)
Check out before 11:00 am. (keys can be dropped in a box 24h for check out)
Reception is closed between check out and check in (11:00-14:00)
Please state your arrival time and notify us if you run late.
Check-ins past 9 pm may be possible thru a key code if payment was cleared and Passport copy send.
The earliest you can arrive is 9 am, however check in usually starts at 2 pm. Luggage storage is available free of charge, early check in may be offered upon availability. Payment is by card only. This property might pre-authorize your credit card or fully charge payment for non-refundable bookings.

All Entrances are Video Monitored and recorded, every guest accepts this Security measure and understands that the footage will automatically delete after 14 days, there are no exceptions and no further permissions to be signed.

Drunk and/or druged guests will be declined check-in while still liable for reservation charges.
We have no parking and no space for bicycles.

AGE RESTRICTION:

We do not accept guests younger than 16 years unless traveling with an adult, in which case 14 years minimum are permitted. Guests above 40 years can not stay with us due to conflict of interests as it is a youth hostel.

Bookings that do not meet our regulations in any way are non refundable and still charged as due for manipulating the allocation.


Prepaid Credit cards and debit cards are not valid for key deposit and may require additional deposit of 25-50 EUR. Further charges may apply if you damage property, check out late or cause a financial loss to a third party. We reserve the right to cancel bookings at any time if behavior of any sort is unacceptable, there are no refunds in such cases. The Hostel property is to be kept smoke free at all times. Padlocks can be hired free of charge at the reception, but require a 10 EUR deposit which can be refunded in the morning hours 9-11 am. The Hostel is limited in liability only to the maximum value of the booking. Refunds if even applicable, are due to be sorted by management and must be transferred via BANK as we no longer take cash at the reception.

by Best Location Hostel, Vienna

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